Returns & Refunds Policy
At Shopkeventer, we strive to ensure the highest quality for our food products; however, due to the perishable nature of our inventory, returns are only accepted for items that arrive damaged or incorrect. Please initiate your request within 24 hours of delivery to qualify for a replacement or refund.
Inspect Your Order
Upon delivery, immediately check your items for any signs of damage, leakage, or discrepancies from your order confirmation.
Document the Issue
Take clear photos of the damaged product and the shipping label as evidence to support your return or refund claim.
Contact Support
Email our customer service team at [email protected] with your order number and attached photos within 24 hours.
Resolution Processing
Once approved, we will either dispatch a fresh replacement or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing